The Data Specialist is the heart of the Executive Complaints team and is essential in delivering insight to all other areas of the team, for them to digest and build from.
Using the data from multiple systems and creating a central hub for the information to be stored so it can be assessable and measurable.
Creating bite sized, visual updates and snippets of actions and updates for all audiences all the way up to STEC.

Strong data analysis and manipulation skills, with experience working across multiple systems and datasets.
Experience in designing and building dashboards or visualisation tools (e.g. Power BI or similar).
Ability to structure, cleanse, and maintain high ‑ quality datasets.
Strong attention to detail and commitment to data accuracy and integrity.
Ability to communicate complex data clearly and effectively to a range of stakeholders.
Experience working in a performance, reporting, or data ‑ driven environment.
Investigation & Problem-Solving
Strong analytical thinking to assess complex, multi-touchpoint complaints.
Advanced Communication (Written & Verbal).
Stakeholder Management & Collaboration.
Regulatory & Risk Awareness
Understanding of complaint handling regulations.
Root Cause Analysis (RCA) Capability
Linking complaints to broader business performance and Recommending preventative actions.
Data & Insight Literacy
Interpreting MI dashboards and complaint trends and Identifying emerging themes or repeat issues.
System & Process Proficiency
Strong use of case management / CRM systems.
Prioritisation & Case Management.
Attention to Detail & Quality Focus.
Resilience & Professional Judgement.

28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £2,250 per annum based on company performance)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
Dedicated training and development with our ‘Academy’
Electric vehicle scheme and retail offers
Family friendly policies
Two volunteering days per year

Data Specialist

Key skills