Key skills
Communication
About this role
Role Overview
- Provide first-line support to end users of the MRO system.
- Log, track, and follow up on user issues, questions, and service requests.
- Assist in maintaining accurate system data related to maintenance activities, parts, and records.
- Support users in understanding system processes and standard workflows.
- Help ensure MRO system entries align with approved maintenance and material processes.
- Assist in checking part details, status, and traceability information, particularly in support of military aircraft operations.
- Escalate more complex issues to senior team members or technical support.
- Support testing of system changes, fixes, and future migration activities.
- Help update user guides, work instructions, and support documentation.
- Coordinate with maintenance, supply chain, and quality teams as required to resolve routine issues.
- Participate in system training and knowledge transfer activities.
- Contribute to continuous improvement by identifying recurring issues or user pain points.
Requirements
- The ability to gain Security Clearance
- Basic to intermediate understanding of aircraft MRO processes.
- Exposure to aircraft parts, materials, or records control.
- Good coordination and communication skills.
- Ability to work with multiple stakeholders and follow structured processes.
- Strong attention to detail and willingness to learn.
- Comfortable using enterprise systems and supporting end users.
- Good analytical and troubleshooting skills at a foundational level.
- Ability to prioritise tasks and manage workload with guidance.
- Previous experience as aircraft apprentice or technician would be helpful.
- Experience in an aerospace, maintenance, or supply chain environment.
- Familiarity with an enterprise MRO system.
- Understanding of military/civil aviation parts or maintenance terminology.
- Experience with user support, data administration, or operational system support.
- Interest in future transition to Siemens Opcenter or digital manufacturing/MRO systems.
Benefits
- Competitive salary and annual incentive plans
- Continuous learning: You’ll develop the approach and skills to navigate whatever comes next
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs
- 23 days plus UK public holidays and a Winter Break between Christmas and New Year!
- Pension Plan with 10% employer contribution
- Company paid BUPA Medical Plan
- Short Term Sickness: 100% pay for the first 26 weeks!
- Long Term Sickness: 66.67% of annual salary from 27th week
- 6x annual salary life insurance
- Learning Together Programme to support your ongoing personal and career development
- Access to Boeing’s Well Being Programs, tool and incentives
- Excellent parental leave options are available!