Technical Support Specialist / Systems Engineer

MainSpring, Inc. is an IT strategy and consulting firm that supports a diverse range of clients, including businesses and government agencies. They are seeking a Technical Support Specialist / Systems Engineer to manage and maintain computer systems for both internal and client users, respond to service requests, and provide technical support in a fast-paced environment.

Responsibilities:

• Respond to service requests submitted to our managed services department
• Resolve various server, desktop and network level issues
• Communicate with clients, keeping them informed on the progress of their service request and notifying them of impending changes or agree outages
• Plan, execute and deploy workstation, server and cloud solutions
• Provide VoIP support, firewall management, virus/malware cleanup and end user help desk support

Requirements:

• Minimum of 4 years' experience in IT with excellent customer service background and strong interpersonal communications skills
• Hands-on experience with Windows Server 2012 and above including Small Business Server (SBS) and Business Essentials
• Configure and troubleshoot Windows 8, Windows 10 and Mac OS X
• Knowledge and experience with virtual environments to include VMware, Hyper-V, Azure and AWS
• Experience administering Microsoft Office 365
• Working knowledge of firewall technologies, specifically SonicWALL, Ubiquiti and pfSense
• Ability to manage outside vendors to resolve client service requests
• Ability to troubleshoot computer and peripheral hardware issues
• Effective multi-tasking skills and ability to succeed in up-tempo work environments and meet deadlines
• Versatility to adapt and research new ideas and methods, and demonstrated ability to analyze problems and make decisions
• Experience working within a managed service provider environment
• Experience working with ConnectWise Automate and ConnectWise Manage a plus