Retail Channel Leader

Role Overview

• Own and shape the brand’s owned-retail strategy in close partnership with DTC e-commerce and executive leadership to deliver a seamless, omnichannel brand experience.
• Drive sales growth, productivity, and profitability across the retail channel with full P&L accountability, including traffic, conversion, AOV, and product turns.
• Create consumer-first retail experiences that serve as cultural destinations, leveraging assortment strategy, community engagement, events, and localized storytelling.
• Lead the end-to-end customer journey across physical retail, ensuring store design, visual merchandising, service standards, and digital touchpoints are integrated and brand-consistent.
• Align retail and DTC e-commerce teams to optimize the omnichannel consumer journey, including buy-online-pick-up, ship-from-store, returns, and shared customer insights.
• Optimize retail productivity and inventory turns through data-driven assortment planning, in-season management, and inventory flow—always through the lens of best serving the consumer.
• Oversee retail operations at scale, ensuring excellence in inventory management, staffing models, expense control, and day-to-day execution.
• Lead store expansion and evolution, including site selection, lease negotiation, new store openings, and ongoing format innovation aligned with consumer behavior and market opportunity.
• Leverage analytics and insights to inform decisions across merchandising, inventory, marketing, and staffing, and clearly communicate insights to cross-functional partners.
• Build, inspire, and develop high-performing retail leadership teams and store managers who deliver strong results and exceptional customer experiences.

Requirements

• Bachelor’s degree required; degree in business, management, marketing, or a related field preferred.
• 10+ years of progressive leadership experience in multi-unit owned retail, including retail operations and/or channel leadership roles.
• Proven experience leading retail within a premium consumer brand environment, ideally $200M+ in annual revenue.
• Demonstrated ability to deliver sales growth, improve retail productivity, and exceed P&L targets while maintaining a premium brand experience.
• Strong understanding of omnichannel retail, including close partnership with DTC e-commerce to deliver a seamless consumer journey.
• Expertise in retail analytics and KPIs, including productivity metrics, inventory turns, sell-through, and conversion, with the ability to translate insights into action.
• Experience expanding and scaling an owned retail channel, including site selection, store design, hiring, and successful store openings.
• Deep knowledge of optimizing the brick-and-mortar customer journey across merchandising, visual presentation, community engagement, and store team training.
• Highly collaborative leader with a track record of influencing cross-functional partners and coaching teams through growth and change.