Manage corporate IT systems
Tier 1 & 2 troubleshooting of hardware and software issues related to internal IT within a remote environment
Manage applications within the organization
Patching of laptops to stay compliant and to maintain high performance via use of Iru MDM solution
Use of Jira ticketing system to provide support to staff
Ensure security of data including enforcement of MFA and SSO
Support audio/video issues using Zoom
Inventory stock
Additional duties and responsibilities as required

3+ years of hands-on experience in IT is required for this position
Excellent verbal and written communication skills
Experience with Atlassian, Google Workspace Enterprise Plus, Iru, Microsoft O365, Okta, macOS, Cisco Umbrella, Cortex Cloud, VPN, Palo Alto Networks StrataCloud, Cisco Meraki, and Zoom
Prefer candidates with Healthcare industry experience with an understanding of HIPAA, PHI and PII
Proven ability as an IT support specialist in a fast-paced environment
Understanding of HIPAA regulation and policies governing PHI and PII (preferred)
Knowledge of Google Workspace Enterprise Plus
Excellent knowledge of technical management and of computer hardware/software systems including expert level experience with iOS and macOS Apple devices
Microsoft Windows device knowledge is also a plus
Experience with security applications for macOS devices including Iru, Cisco Umbrella, Cortex -Cloud, VPN, and Okta SSO is a plus
Experience with technology rollouts
Experience with use of Atlassian products (Confluence and Jira)
Ability to constantly and effectively manage competing priorities. Collaborate with key stakeholders in the organization to deliver awesome IT service

IT Support Specialist

Key skills