Clinical Coordinator, Physician Health Program – 15 Month Contract

Role Overview

• Reporting to the Manager, Clinical Services, the Clinical Coordinator, Physician Health Program joins a team of experienced health professionals providing services that support physicians and trainees in overcoming challenges that are affecting their health and well-being
• Assist clients who are faced with a range of issues including physical or mental illness, substance use, relationship difficulties, workplace stress or burnout, workplace relationships, regulatory complaints and more
• Responsible for receiving and screening incoming requests for service from physicians and physicians-in-training and deciding the level of intake assessment required to understand the client’s needs
• Co-create and implement follow-up treatment plans with staff physicians to assist clients in achieving their goals and connect clients to appropriate community resources
• Case manage numerous physician and physician-in-training clinical cases and ensure that up-to-date clinical notes and case summaries are maintained and consistent with PHP documentation standards
• Assist in managing relationships with external service providers and suggest improvements to service standards and participate in periodic reviews of the overall effectiveness of the Program

Requirements

• A graduate (Master’s level) university degree and/or a recognized professional designation in a specialized field (Social Work, Counselling Psychology, Vocational Rehabilitation)
• Up to six years of progressive experience, preferably in case management or disability management
• Registration as a nurse, psychiatric nurse, occupational therapist, social worker, psychologist, or clinical counsellor in BC is an asset
• Knowledge of mental health disorders and appropriate treatment, including counseling theoretical orientations
• Knowledge of mental health community resources, and provincial systems, regulations, and policies is an asset
• Advanced interpersonal communication skills, including excellent written and oral communication and rapport building skills with clients
• Ability to prioritize and balance multiple responsibilities in an environment that shifts between planned activities and responding to urgent client needs
• Ability to respond flexibility to evolving clinical cases that may shift rapidly from low to high risk scenarios
• Ability to problem solve quickly and calmly under fast-paced work environment
• Anticipates, identifies, and defines problems and seeks root causes to develop and implement practical and timely solutions
• Ability to promote and maintain effective and collaborative working relationships with team members, community partners, stakeholders, and others
• Ability to handle highly confidential information in a discreet and professional manner
• Demonstrated self-awareness in a team context
• High degree of attention to detail, particularly in data management and record keeping tasks
• Demonstrated proficiency with PC based software, particularly Microsoft PowerPoint, Word, Excel, and Outlook
• Ability to work flexible hours with a significant amount of remote work required.

Tech Stack

• PHP