Senior Client Delivery Lead

Role Overview

• You will be managing the relationship with client counterparts (often product owners and business owners)
• You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
• Being the knowledge base of how Kraken works and how we deliver Kraken Platform
• Triaging incoming requests and communicating client priorities internally.
• Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
• Supporting the engineering team to deliver product features
• Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.
• This is a hands-on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role.
• We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
• You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
• You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
• We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.

Requirements

• At senior level we require relevant domain experience across one of the following areas (Energy, billing systems, CRM, customer journeys, data, DERMS, energy market experience, ERCOT, payments, commercials).
• Strong agile delivery experience
• Experience of product management and customer journeys
• Solid understanding of technology and associated trends
• Excellent communications, collaboration and presentation skills
• Strong influencing skills and ability to challenge traditional ways of thinking
• Experience of working with significant complex delivery pipelines for clients
• Patience
• our clients are undergoing huge transformations that take time and require our understanding
• Consulting experience is a plus
• Regulatory compliance experience is a plus.
• We have a new office in New York City and will need you to be onsite 3+ days a week. There will also be travel to client sites across the country at regular intervals.

Benefits

• Great medical, dental, and vision insurance options including FSAs.
• Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
• 401(k) plan with employer match.
• Parental leave. Biological, adoptive and foster parents are all eligible.
• Pre-tax commuter benefits.
• Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
• Equity Options: every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
• Modern office or co-working spaces depending on location.