Service Advisor

Role Overview

• Create repair orders when checking in customers, record all needed information, and explain the proper Inspection or Maintenance work.
• Keep Customers updated on the progress of their vehicle while it goes through the various stages of repair.
• Write estimates including labor and parts.
• Send inspection reports of any discovered services to customers, and go over those inspections to ensure the customer concerns are answered.
• Send estimates to the customer and go over the pricing and what each job entails.
• Answer incoming calls.
• Answer incoming text messages.
• Check CRM for appointments and follow up messages.
• Maintain set sales goals related to overall sales and profit.
• Maintain a clean and organized front counter area.
• Maintain a clean and organized parking lot.
• Assist Service Manager as necessary.
• Attend training as directed and required.
• Attend and participate in networking and company events.
• Follow all company policies and procedures as outlined in handbook.

Requirements

• Possess a valid driver’s license issued in Minnesota.
• Capable of achieving and maintaining the Service Advisor ASE certification.
• Able to work with minimal supervision.
• Highly organized.
• Possess good verbal and written communication skills.
• Must be mature, flexible, and self-motivated.
• Able to operate all company equipment needed to perform required tasks.
• Can carry up to 50 lbs.
• Working knowledge of Windows, Excel, Word, CRM tools, Google programs, and a multi-line phone system.
• Years of related experience 0-3.

Benefits

• No weekends!
• Shop can be used for personal work.
• We get lunch on Fridays quite frequently and have snacks and drinks (la croix and Red Bull) for employees.
• Air Conditioned shops!
• Paid Training Opportunities.
• We do a ton of community events ranging from locally World Famous Crush-a-Whirl to hosting comedy shows.
• Opportunities for growth.
• ASE Reimbursement.
• We prioritize work/life balance and have flexible hours.