About this role

Lead end-to-end installation and configuration of patient care devices across hospital systems
Serve as the primary onsite and remote technical lead during implementations
Execute deployment plans in partnership with Project Management
Troubleshoot hardware, software, and network issues
Build strong relationships with hospital administrators, program managers, and clinical staff
Manage multiple concurrent implementations across a defined territory

Bachelor’s degree with 3+ years of relevant experience, or Associate’s degree with 4+ years of experience, or High School Diploma/GED with 6+ years of equivalent professional experience
Minimum of 3 years of hands-on experience supporting computer hardware, including component-level repair/replacement and operating system imaging
Strong working knowledge of networking and wireless technologies (e.g., TCP/IP, Wi-Fi standards, routers, firewalls)
At least 1 year of experience in technical installation, deployment, or field support environments
Willingness and ability to travel up to 75% to the Dallas and Houston, TX area

Product Support Expert

Key skills