Rental Member Services Specialist

Role Overview

• Managing customer service comms across different platforms (phone, live chat, email).
• Providing an excellent quality service to all our customers
• Handling general administration duties
• Supporting the Fleet & wider teams as required

Requirements

• Has proficient oral and written communication skills
• Has relevant 1+ years of live chat or digital customer service experience (Zendesk and Salesforce are desirable but not essential)
• Has 2 + years of customer service experience with a luxury brand, desirable
• Has B2B or concierge experience and is confident in dealing with complex queries
• Is able to problem-solve on the customer’s behalf effectively and all within our tone of voice
• Is a good team player, working across multiple elements of THE OUT business
• Has energy, positivity and confidence even in dealing with difficult situations and conversations
• Is able to prioritise and handle multiple projects with tight deadlines
• Is flexible to work shifts, including weekends and Bank Holidays

Benefits

• 1 Year Fixed Term Contract , Full-time
• Potential to grow inside a fast-paced start-up environment
• 25 days holiday plus bank holidays (adjusted based on shift)
• Enrolment into the Company Pension Scheme
• Employee discount on rentals
• A day off for your birthday
• Casual dress
• Company events
• Life assurance
• Benefit scheme
• Sick pay (once probation period has passed)
• Hybrid working