Investigates and evaluates coverage, liability, damages, and settles Bodily Injury claims directly with injured parties, within prescribed authority levels.
Pursues proactive contact with injured parties through various creative means to connect, listen, empathize and make early settlement offers whenever appropriate to resolve injury claims.
Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims; refers tasks to auxiliary resources as necessary and advises as to proper course of action.
Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim.
Ensures adequacy of reserves.
Accountable for security of financial processing of claims, as well as security information contained in claims files.
Makes effective use of loss management tools and techniques to ensure accuracy in decision making.
Keeps files updated with clear documentation for ease in understanding the status of investigations, evaluations and negotiations throughout the claim life cycle.

Strong written and oral communication skills required.
Good interpersonal, analytical, investigative, and negotiation skills required.
Growth mindset; adapts well to change including new standard work and new tools
Basic knowledge of legal liability, general insurance policy coverage and State Tort Law preferred.
Liability experience or policy and claims knowledge preferred.
Bachelor’s degree preferred.
Ability to obtain proper licensing as required.

Casualty Claims Adjuster

Key skills