Proactively contacting consumers who have submitted service inquiries through online lead-generation channels.
Engaging prospects quickly after inquiry submission to verify their needs, assess eligibility, and connect them with appropriate service providers.
Managing multiple outbound leads while maintaining quality and productivity standards.
Completing all required Lead Qualification Questions (LQQs).
Identifying qualifying and disqualifying criteria based on campaign and provider guidelines.
Gathering accurate information to determine consumer eligibility and service provider fit.
Providing empathetic, professional, and solution-oriented service.
Following established scripts, workflows, and quality guidelines.
Ensuring consistent handling of all lead types and inquiries.
Success measured by speed-to-contact, qualification accuracy, successful provider transfers, customer satisfaction, and adherence to quality standards.

Previous experience in outbound calling, tele sales, lead qualification, customer service, call center operations, or appointment setting.
Has at least 1-year experience in Sales or as a Sales Development Representative.
Strong verbal communication and active listening skills.
Ability to build rapport quickly and engage consumers over the phone.
Confidence handling objections and guiding conversations.
Strong attention to detail and documentation accuracy.
Ability to manage a high volume of outbound calls while maintaining quality standards.
Excellent organizational and time-management skills.
Strong problem-solving and decision-making abilities.
Experience using CRM systems, preferably Salesforce.
Proficiency with Microsoft Office and web-based applications.
Comfortable navigating multiple systems while speaking with consumers.
Experience working with web-generated leads.
Background in lead qualification, customer acquisition, or provider matching environments.

Lead Generation Specialist

Key skills