Onboarding Manager
Kirkland, Washington, United States of America
Full Time
4 hours ago
$70,000 - $75,000 USD
No Visa Sponsorship
Key skills
CRMProject ManagementCommunicationCustomer SuccessAccount Management
About this role
Role Overview
- Own the first 60 days of the customer experience
- Act as project manager and point of contact for all setup, education, and configuration activities
- Partner with Customer Success Managers and cross-functional teams
- Communicate clear timelines and proactively manage change with customers
- Leverage HubSpot CRM to manage customer data and track progress
- Advocate for customer needs across departments
- Contribute to retention efforts by helping customers realize early value
Requirements
- 2+ years of experience in Customer Success, Project Management, Account Management, or Onboarding
- Strong project management skills with a proven ability to manage multiple priorities
- Excellent written and verbal communication skills
- Detail-oriented, organized, and analytical
- Basic accounting knowledge (a plus)
- Experience with CRM platforms such as HubSpot (preferred)
Benefits
- Full Medical, dental vision
- Generous parental leave
- Life insurance
- 401K plan including employer matching
- Equity package
- Paid volunteer time up to 16 hours a year
- Flexible paid time away from work