Key skills
R
About this role
Role Overview
- install, configure and maintain Packsize equipment solutions onsite at a designated customer’s facilities
- perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product
- build and maintain a strong, trust-based customer relationship with their assigned customer(s)
- scheduling tasks at a customer’s job sites
- troubleshooting issues, quickly and effectively, using technical drawings and documentation
- work cross-functionally with R&D, Software and Quality Engineering teams
- performing routine maintenance and emergency services as they arise
- analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance
- installation of Packsize solutions and training others to use and maintain it
- adhere to all Packsize and customer’s safety requirements, and safety protocols related to exposed moving parts and electricity
Requirements
- Customer service focus
- Knowledge of Windows platforms
- Knowledge of and effective use of hand tools
- Knowledge of mechanical platforms
- Ability to work independently with little or no direct supervision
- Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
- Associates Degree, Vocational Training or equivalent experience
- Bachelor's Degree in a related area preferred
Benefits
- medical, dental, and vision coverage
- 401(k) retirement plan
- Paid Time Off
- Health Savings and Flexible Spending Accounts (HSA/FSA)
- life and disability insurance
- access to an Employee Assistance Program (EAP)