Systems Administrator

Role Overview

• Provide on-site and remote administration and maintenance support for VA storage, server, backup, disaster recovery, and systems-management environments.
• Install, upgrade, repair, configure, and retire hardware and software.
• Troubleshoot system and storage configurations.
• Apply approved application and security patches.
• Manage system access.
• Monitor logs and resource utilization.
• Perform performance tuning and capacity-planning activities.
• Create, execute, and monitor backups and data restorations.
• Investigate replication and checkpoint issues.
• Provision storage to VMware, Windows, and Linux hosts.
• Support monthly coordinated installations.
• Assist with inventory management for hardware and software resources.
• Support SCCM test environments by testing operating-system deployments, application packages, upgrades, and Microsoft patches.
• Respond to help-desk tickets.
• Provide Tier 1 and Tier 2 troubleshooting assistance.
• Support disaster-recovery and security activities.
• Remediate identified vulnerabilities.
• Create and maintain operating instructions, standard operating procedures, user guides, installation instructions, and monthly status documentation.

Requirements

• Relevant experience administering enterprise Windows Server, Linux, VMware, storage, backup, or systems-management environments
• Experience installing, configuring, upgrading, troubleshooting, and maintaining server hardware and software
• Experience monitoring system logs, processor utilization, memory, storage capacity, system performance, and availability
• Experience applying operating-system, application, and security patches in a controlled enterprise environment
• Experience administering backup and restoration processes and supporting disaster-recovery or business-continuity activities
• Experience supporting virtualized server environments and provisioning storage to Windows, Linux, or VMware hosts
• Familiarity with enterprise storage, backup, or hyperconverged technologies such as NetApp, Dell/EMC, Cohesity, Cisco HyperFlex, or Commvault
• Experience supporting Microsoft SCCM or a comparable enterprise systems-management and software-deployment platform
• Experience responding to service requests and incidents through an enterprise ticketing platform such as ServiceNow
• Ability to troubleshoot complex technical issues, identify root causes, implement corrective actions, and document resolutions
• Ability to create and maintain technical documentation, including standard operating procedures, operating instructions, installation instructions, and user guides
• Strong written and verbal communication skills and the ability to work effectively with VA personnel, remote support teams, vendors, and other technical stakeholders
• Availability to support alternate shifts, scheduled weekend maintenance, and occasional after-hours emergency support when mission requirements dictate
• Ability to obtain and maintain a VA Public Trust background investigation at the Tier 2, Moderate Risk level

Tech Stack

• Linux
• ServiceNow
• VMware

Benefits

• Medical
• Dental
• Vision
• Voluntary Life Insurance
• 401(k)
• Basic Life A&D
• STD
• LTD
• PTO
• Telehealth
• Paid holidays
• FSA
• HSA
• Employee Assistance Program (EAP)
• Traveling Assistance