Inspirational Leadership: Supervise agents, ensuring clear information and efficient customer interactions.
Team Management: Guide and support the team, ensuring efficiency and quality in service delivery.
Updates and Innovation: Keep the team informed about new products, services and offers, and update systems and controls.
Monitoring and Continuous Improvement: Conduct monitoring sessions, manage performance development and analyze results to promote continuous improvement.
Differentiated Solutions: Identify and resolve systemic issues and large-scale failures, providing innovative solutions.
Results and Performance: Ensure achievement of established targets by monitoring productivity, quality and performance indicators.
People Supervision: Ensure optimal working conditions and foster a collaborative environment.
Collaboration and Strategy: Participate in results meetings with Coordinators and Managers, contributing to improvement strategies.

Completed high school (higher education in progress or completed is a plus).
Must be over 18 years old.
Complete documentation (RG
national identity document, voter registration card, military service certificate).
Verbal and written fluency.
Proven prior call center supervisory experience (minimum 6 months), documented.

Call Center Supervisor

Key skills