Admissions Call Center Representative

Role Overview

• Handle a high volume of outbound and inbound calls daily using an automated dialer system
• Connect with new prospective students and provide clear, concise program information
• Transfer qualified prospects to campus admissions teams in real time
• Schedule appointments when campus staff are unavailable
• Follow a defined call flow and quality standards (no strict script, but structured expectations)
• Accurately log call activity and outcomes in internal systems
• Maintain a consistent pace of calls and productivity throughout the day
• Collaborate with team members and leadership to meet performance goals

Requirements

• Strong phone presence and communication skills
• Previous call center, dialer experience, or admissions experience
• Ability to work in a high-volume, metrics-driven environment with a distraction free professional environment
• Comfortable being on the phone for the majority of the workday
• Strong organizational skills and attention to detail
• Basic computer skills, including light Excel/data entry
• Customer service or outbound calling experience (preferred)
• Experience working toward daily/weekly performance metrics (preferred)

Benefits

• 401(k) with company match
• Comprehensive health, dental, and vision insurance
• Life insurance options
• Paid parental leave
• Paid time off (PTO)
• Tuition reimbursement
• Employee Assistance Program (EAP)