Consultant, Training and Development

Role Overview

• Identifies training and development needs within the organization through consultation and collaboration with internal and external resources.
• Develops and implements plans for complex training projects.
• Ensures contingencies, identifies problems and takes action.
• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Involves in the design and development of e-learning content/curriculum for specific learning programs.
• Conducts research into assigned area ensuring alignment with emerging adult learning practices.
• Designs and delivers training in response to outcomes of analysis and evaluation of divisional statistics and policies/procedures.
• Utilizes a variety of training methodologies, techniques, concepts, learning tools and practices.
• Provides on-site training, facilitation, and support for new technologies, business impacts, legislation, health & safety, etc.
• Creates divisional, sectional or team specific learning content for a variety of delivery methods.
• Develops and conducts training evaluations and related activities.
• Monitors vendor performance to ensure training services are carried out as specified.
• Ensures all training provided is documented in the City's online learning inventory.
• Supervises, motivates and trains assigned staff.
• Coordinates with Corporate People & Equity regarding training relating to Occupational Health & Safety and Organizational Development and Learning.
• Consults and works with provincial and divisional subject matter experts to create training curricula.

Requirements

• Post-secondary education in Training & Development, Adult Education, and eLearning, or an equivalent combination of education and/or relevant experiences.
• Considerable experience designing, delivering, and evaluating training courses, programs and curricula.
• Considerable experience facilitating training sessions tailored to diverse audiences.
• Considerable experience conducting training needs analysis and developing and presenting training business cases/proposals to senior leadership.
• Considerable experience using applications and systems to create e-learning modules, including authoring tools and multimedia tools for graphic, audio, and video development.
• Strong written and verbal communication skills with excellent interpersonal skills.
• Analytical and critical thinking skills to evaluate and make recommendations.
• Developed organizational skills and project management skills with the ability to handle multiple projects simultaneously.
• Fundamental knowledge of organizational effectiveness principles.
• Knowledge in introducing eLearning best practices, governance frameworks and learning technology to move from a traditional learning environment to a blended learning culture.
• Knowledge of applicable city policies, collective agreements and legislation in the areas of Employment, Occupational Health and Safety and Human Rights.
• Expertise in using collaboration/instant messaging tools and demonstrated competence using Microsoft Office Suite.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Benefits

• Non-Union