After-Sales Technical Training Instructor

Role Overview

• Plan and coordinate department activities and training programs (Products, Processes and Behavioral) for professionals within the dealer network;
• Develop and deliver training for the dealer network and SAM importers market;
• Develop management materials for presentation at committees, meetings, forums and workshops;
• Participate in meetings and forums for new product launches, and liaise with Academy departments to align information and identify potential improvements;
• Present relevant training topics at the monthly Regional Sales Managers meetings;
• Hold meetings with the Sales department to understand training needs;
• Access internal systems (LMS) to extract reports, monitor Q&A forums and enrollments;
• Plan, develop and execute product launch events, among other activities;
• Hold meetings with suppliers (hotels, electronic equipment, printing services, test drives, etc.) focused on launch events;
• Meet with regulatory areas, partners and customers to understand needs and develop training solutions and methodologies;
• Travel to deliver, monitor training or attend corporate events;
• Conduct periodic technical visits to dealerships;
• Manage travel requests and expense reporting;
• Promote brand ambassador culture;
• Manage the department vehicle fleet together with the logistics department;
• Organize requests for company cars in coordination with launching, production and fleet areas;
• Extract training materials and manage career development on the VW AG Academy training platform (Qualification Hub, Digital Training Center and Marketing Database);
• Plan and monitor the status of training development projects;
• Analyze Customer Satisfaction survey reports (CEM/CSI) to identify potential action plans;
• Attend meetings with Quality areas (TGW) and CRC (CUSTOMER VOICE) to understand customer complaints and plan corrective actions when needed;
• Participate in recruitment and selection of new instructors;
• Plan and coordinate development programs for instructors;
• Participate in TTT – Train the Trainer and events at VW AG headquarters to bring know-how to the instructor team;
• Coordinate the team responsible for developing and delivering trainings;
• Deliver trainings and TTTs in accordance with certifications required by the global brand standard;
• Provide training for instructor development in products, processes, technologies and behaviors;
• Organize biweekly follow-up meetings with the instructor team to align information and monitor activities;
• Periodically monitor the instructor team’s training sessions to ensure consistency of information;
• Monitor and analyze company circulars and communications for potential actions with the dealer network and/or instructor team;
• Serve as focal point for clarifying questions about products, technologies, internal processes and other company topics;
• Monitor KPIs related to instructor reaction evaluations;
• Monitor and evaluate the quality ratings of venues used for in-person training (hotels, DNs, Senai centers, etc.);
• Negotiate with regional teams any resource needs for in-person trainings (vehicles, facilities, etc.);
• Validate trainings and communications finalized by the instructor/pedagogue.

Requirements

• Bachelor's degree in Business Administration, Business Management, Economics, Engineering, Marketing or related fields.
• Previous experience planning and delivering training focused on sales and technical vehicle requirements.
• Previous experience in the automotive sector.
• Proficient in MS Office, especially Excel and PowerPoint.
• Knowledge of vehicle dealership routines and operations.
• Valid Category B driver's license.
• Availability to travel and visit clients twice a week.
• Residency in Recife, Pernambuco.
• Preferred: Intermediate/Advanced English and Spanish.
• Degree in Mechanical Engineering.

Benefits

• Food allowance
• Meal voucher
• SulAmérica Health Plan
• SulAmérica Dental Plan
• Life Insurance
• Childcare allowance
• Inclusion allowance
• Wellness Program (Wellhub/Gympass, Conexa and Psicologia Viva)
• Private pension plan
• Profit-sharing (PLR)
• Pharmacy discount partnerships
• SESC membership