act as the central point of contact for the programme, providing oversight and coordination to ensure consistent and effective delivery of the programme across PFEW’s 43 branches.
responsible for ensuring that PFEW complies with the WAVES policy and the effective implementation of this throughout the branch network.
responsible for launching the WAVES, embedding the policy framework, and maintaining programme governance.
oversee the system of case referrals, ensure arrangements exist for the secure handling of sensitive information, and monitor outcomes to guarantee fairness, trust, and confidentiality.
play a key role in programme development, incorporating member and representative feedback to ensure WAVES remains responsive, effective, and up to date.

Experience in casework management, programme coordination, or oversight in sensitive/confidential environments.
Demonstrated ability to handle highly confidential information with integrity and discretion.
Strong organisational, attention to detail, problem solving skills, with experience coordinating workload across multiple teams or locations.
Excellent interpersonal and communication skills, with the ability to build trust and influence stakeholders.
Proven ability to work within professional boundaries and uphold ethical requirements.
High level of accuracy and attention to detail in record-keeping and reporting. Expereince of working with and analysing sets of data.
Proficiency in case management systems and Microsoft Office applications.
Experience of working with victims, witnesses, or vulnerable individuals.
Knowledge of trauma-informed approaches would be an advantage.
Familiarity with criminal justice system, policing environments, membership organisations, or trade unions would be an advantage.
Experience of launching large-scale programmes or initiatives in comparable organisations would be an advantage.

working flexibly
hybrid working
competitive salary
private healthcare
enhanced pension contribution
enhanced leave
employee assistance program
onsite free lunches and refreshments
free onsite gym
free onsite parking
26 days holiday (increasing with length of service)
mental health clinics
support for continuous professional development
employee discounts and more….*****Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.

Witness and Victim Engagement Support Programme Manager

Key skills