Director, Clinical Operations

Role Overview

• Oversee operations across a multi-site clinical network, ensuring efficient workflows, high performance, and compliance with organizational standards
• Lead post-acquisition integration efforts, ensuring a smooth transition of employees, providers, and workflows
• Stabilize clinic operations by addressing gaps in staffing and workflow while identifying operational inefficiencies, developing solutions, and implementing process improvements to enhance scalability and performance
• Partner with clinical and operational leaders to optimize resource utilization, reduce claim denial rates, and maximize revenue opportunities
• Ensure compliance with organizational, regulatory, and quality standards
• Ensure effective utilization of Athena EMR and other operational systems
• Standardize workflows and implement best practices across clinic sites
• Leverage data tools (e.g., EMRs such as Athena, SQL, Power BI) to generate actionable insights and inform operational decision-making
• Build and maintain dashboards tracking key performance indicators such as claim denials, clinic throughput, patient satisfaction, and financial performance
• Conduct quantitative analysis to identify trends, diagnose root causes, and recommend data-driven solutions
• Lead cross-functional initiatives from concept through execution, ensuring clear objectives, timelines, and measurable outcomes
• Develop and implement action plans to address high-priority operational challenges
• Drive innovation by automating manual processes using tools such as Microsoft Power Automate, Python, or advanced Excel
• Lead and develop clinic managers and front-line employees to meet operational goals and performance expectations
• Foster a culture of accountability and continuous improvement by providing clear expectations, coaching, and ongoing performance feedback
• Support workforce stability and engagement during and after post-acquisition transition

Requirements

• 8+ years of progressive experience in healthcare operations, data analytics, or a related field (managed care or health tech experience preferred)
• Proven experience leading clinic operations, integrations, or turnaround efforts
• Strong quantitative and analytical problem-solving skills, with the ability to provide data-backed insights
• Hands-on experience with data tools such as SQL, Power BI, and advanced Excel (Power Query, VBA)
• Demonstrated success managing multi-site operations in a fast-paced, high-growth environment
• Excellent communication and stakeholder management skills
• Demonstrated ability to lead teams through change and ambiguity
• Preferred Qualifications: Experience with EMR systems (eClinicalWorks strongly preferred), Technical experience with SQL, Python, or automation tools such as Microsoft Power Automate, Background in engineering or technical roles with the ability to bridge business and technical stakeholders

Tech Stack

• Python
• SQL
• VBA

Benefits

• Hybrid work environment with regular onsite expectations
• Field-based role with regular presence across clinic locations in Beaumont and Port Arthur, TX
• Ability to work in a dynamic, fast-paced environment and adapt to evolving business priorities