Project Manager

Role Overview

• Lead and manage implementation projects for clients, from planning and resource allocation to execution and delivery.
• Develop and maintain detailed project plans, timelines, and budgets.
• Ensure projects are completed on time, within scope, and meet client expectations.
• Ensure clients receive appropriate training.
• Coordinate cross-functional teams, including hosted phones, capture, analytics, support, and sales, to ensure seamless execution and exceptional client experiences.
• Serve as the primary point of contact for clients throughout the implementation process. Maintains proactive communication and addresses inquiries and concerns promptly.
• Conduct discovery sessions to understand client needs and tailor implementations accordingly.
• Set clear expectations with clients and stakeholders and provide regular updates on project progress.
• Maintain detailed records in CRM and Implementation systems, ensuring accuracy and completeness.
• Ensure all implemented solutions meet quality standards and client expectations.
• Perform post-implementation reviews to identify areas for improvement and optimize future processes.
• Other duties as assigned.

Requirements

• Excellent interpersonal and communication skills, with the ability to build rapport and manage relationships effectively.
• Strong organizational and time management skills and attention to detail.
• Capable of managing multiple projects simultaneously and adapting to changing priorities and shift focus as needed.
• Proficiency in learning and navigating software applications and tools.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Experience in client-facing roles, preferably in implementation or support, training, or customer success.
• Knowledge of call tracking and analytics software and telephony solution is advantageous.
• Bachelor's degree or equivalent experience preferred.
• Ability to align to CallRevu’s Mission, Vision, Values, and goals.