About this role
Role Overview
- Deliver prompt, high-tier solutions to users via telephone, email correspondence, and real-time text chat platforms.
- Manage complex, sensitive inquiries regarding user profile security, transaction infrastructure, and intricate billing histories.
- Guide users through the nuances of our global payment gateway and mobile applications with clear, authoritative instructions.
- Oversee sensitive financial cases—such as payment reversals, invoicing discrepancies, and fraud mitigation—with absolute discretion and precision.
- Maintain meticulous logs of all customer interactions and route critical financial files to the appropriate specialized internal departments.
- Stay continuously informed on system enhancements and shifting international banking protocols through regular team syncs.
Requirements
- Native or near-native mastery of the Dutch language (C1 level minimum)
- Professional business English proficiency (B2 level)
- Current residency in Portugal (or a firm commitment to relocate independently)
- Valid legal authorization to work within the European Union
- Exceptional organizational skills and personal accountability required to thrive in a self-directed, virtual workspace
- A highly logical mindset with the ability to articulate complex financial concepts clearly, both verbally and in writing
- Advanced comfort navigating financial technology software, account dashboards, and the broader digital economy.
Benefits
- Geographic Liberty: A permanent, fully virtual career path operating entirely from any region within continental Portugal or its islands.
- Workspace Hardware: All necessary high-end corporate technology—including a dedicated laptop and professional headset—will be dispatched straight to your residence before day one.
- Attractive Remuneration: A dependable fixed base salary enhanced by performance-linked monthly cash incentives.
- Immediate Coverage: Comprehensive private health and life insurance protections active from your initial contract date.
- Professional Development: Ongoing professional coaching paired with transparent pathways to ascend into management, quality assurance, or specialized fintech advisory positions.