Business Central Support Analyst

Role Overview

• Serve as the first point of contact for Business Central queries, issues, and requests.
• Troubleshoot functional issues across finance, purchasing, sales, inventory, warehousing, and intercompany processes.
• Perform structured investigation: reproducing issues, identifying root causes, validating configuration, and advising users.
• Maintain and manage user access, roles, and permission sets safely and consistently.
• Clearly explain system behaviour and guide users through correct processes.
• Maintain knowledge articles and documentation for recurring issues.
• Escalate appropriately to the Technical Lead or partners when deeper changes, defects, or code-level investigations are required.
• Collaborate with business teams to improve processes where system issues overlap with operational practice.

Requirements

• Hands-on experience with Microsoft Dynamics 365 Business Central.
• Strong grasp of BC functional areas
• financials, sales, purchasing, inventory, warehousing, intercompany.
• Ability to diagnose and resolve functional issues independently.
• Confident, clear communication with users at all levels.
• Strong sense of ownership
• you take responsibility, follow through, and care about getting things right.
• Ability to work autonomously, organise your workload, and handle multiple issues calmly.
• Natural curiosity and a genuine interest in developing into consultancy or technical specialisms.
• Adaptability and willingness to learn new features, release changes, and evolving business processes.

Benefits

• We offer a competitive salary based on experience along with a full benefits package.
• Network Plus is proud to be an Equal Opportunity Employer.
• We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
• We are Armed Forces-friendly.
• We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors, and military spouses/partners.
• We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.