Senior IT Business Analyst

TVS Next is a company dedicated to empowering high-growth enterprises to build hyper-personalized solutions. They are seeking a Senior IT Business Analyst to implement, enhance, and support Salesforce Revenue Cloud (CPQ) solutions for global B2B sales organizations, collaborating with various stakeholders to drive digital transformation.

Responsibilities:

• Partner with business stakeholders to gather, analyze, and document functional and business requirements for Salesforce Revenue Cloud (CPQ) initiatives
• Lead business analysis activities for Salesforce Revenue Cloud rollouts across global regions
• Translate business requirements into user stories, functional specifications, acceptance criteria, and solution designs
• Conduct solution analysis, process mapping, business case preparation, and workflow documentation
• Collaborate with Salesforce Revenue Cloud Administrators, Developers, and Architects to ensure successful solution delivery
• Validate user stories, perform functional testing, and verify acceptance criteria before production deployment
• Support end-to-end Quote-to-Cash (Q2C) processes including Configure, Price, Quote (CPQ), approvals, renewals, amendments, contracts, and pricing
• Participate in solution architecture discussions, prototyping, proof-of-concepts (POCs), and business process optimization initiatives
• Work closely with cross-functional teams including Sales, Finance, Marketing, IT, and Business Operations
• Support Salesforce CPQ integrations with ERP systems, Partner Portals, Billing platforms, and other enterprise applications
• Create executive presentations, dashboards, and business reports using data-driven insights and AI-enabled analytics
• Support project planning, business process redesign, testing, deployment, cutover, and hypercare activities
• Develop reusable templates, documentation, and best practices to improve future Salesforce Revenue Cloud implementations
• Act as one of the primary points of contact for business users by resolving functional issues and providing production support
• Participate in Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Backlog Grooming, and Retrospectives
• Promote continuous improvement by identifying opportunities to optimize Salesforce Revenue Cloud capabilities and business processes

Requirements:

• 8+ years of experience as a Business Analyst, Functional Consultant, or Solution Consultant within Salesforce environments
• Minimum 3+ years of hands-on experience with Salesforce Revenue Cloud (CPQ)
• Strong expertise in Salesforce Sales Cloud and Salesforce Revenue Cloud implementations
• Proven experience delivering multiple end-to-end Salesforce CPQ implementation projects
• Strong understanding of Quote-to-Cash (Q2C) lifecycle including: Configure, Price, Quote, Contract Management, Amendments, Renewals, Approvals, Billing Integration
• Experience integrating Salesforce CPQ with enterprise systems such as: ERP, Partner Portals, CRM Platforms, Enterprise Applications
• Strong knowledge of: Product Configuration, Pricing Rules, Product Catalog, Quoting Workflows, Revenue Cloud Architecture
• Experience supporting subscription-based business models including: Service Renewals, Co-Terming, Auto Attach
• Experience working in global, multi-country, and multi-currency environments
• Strong business analysis skills including: Requirement Gathering, User Story Creation, Process Mapping, Functional Documentation, Acceptance Criteria Definition, Gap Analysis
• Experience collaborating with cross-functional teams across Sales, Marketing, Finance, IT, and Business Operations
• Strong understanding of Software Development Life Cycle (SDLC), Agile, and Waterfall methodologies
• Excellent communication, stakeholder management, presentation, and facilitation skills
• Strong analytical thinking, problem-solving, and solution design capabilities
• Ability to manage multiple priorities within fast-paced enterprise environments
• Experience supporting AI-enabled business processes and analytics initiatives is an added advantage
• Salesforce Sales Cloud Certification
• Salesforce Revenue Cloud (CPQ) Certification
• Salesforce Administrator Certification
• Salesforce Billing experience
• Salesforce CRM Analytics or Reporting expertise
• Experience integrating Salesforce with Oracle Channel Revenue Management
• Exposure to AI-enabled business process automation and enterprise analytics