Customer Service Manager – Logistics, Customer Service

Role Overview

• Manage and process international customer orders from entry to successful execution
• Coordinate and agree on delivery and transport schedules with customers, dispatch, and internal departments
• Ensure required transport, export, and customs documentation for international shipments
• Communicate proactively about deviations and handle customer inquiries and complaints
• Ensure accurate order and data maintenance, including billing-relevant information
• Review and implement individual customer requirements, e.g., hazardous goods, temperature control, or customs regulations
• Work closely with various departments to ensure smooth transport operations and high service quality
• Support administrative and organizational tasks in day-to-day operations

Requirements

• Completed training in forwarding, logistics, or a comparable qualification
• At least two years of professional experience in customer service, transport, or logistics
• Good written and spoken English skills
• Confident use of IT systems and digital tools
• Understanding of logistics processes and interfaces is an advantage

Benefits

• A varied and responsible role in an international logistics environment
• A motivated team with short decision-making paths
• Individual onboarding and targeted development opportunities
• Modern work equipment and digital processes
• The opportunity to actively contribute to the improvement of customer and service processes
• Attractive prospects for professional and personal development