Lead engagement via inbound and outbound calls, SMS, email, and social channels.
Prospect qualification based on medical needs, budget, readiness, and alignment with Trevita services.
Client education on available treatments, benefits of medical travel, safety protocols, and certifications.
Build trust with clients navigating sensitive health or aesthetic decisions.
Schedule qualified consultations for the sales/medical coordination team.
Maintain accurate and detailed records in CRM systems.
Follow up persistently and strategically with leads across the funnel.
Handle objections related to safety, travel logistics, and cost comparisons.
Meet and exceed KPIs (contact rate, qualification rate, show rate, booked consultations).
Provide feedback to marketing and sales on lead quality and messaging effectiveness.
Mentor junior SDRs (optional depending on seniority level).

3–5+ years of experience as SDR/BDR, appointment setter (preferably high-ticket services), or in sales roles within healthcare, medical tourism, aesthetics, or wellness.
Proven track record in outbound prospecting and consultative selling.
Experience working with U.S.-based clients.
Exceptional communication and empathy skills.
Ability to handle sensitive conversations related to health and personal transformation.
Strong consultative selling approach (non-transactional).
Advanced objection handling and next-step closing skills.
High level of organization and pipeline management.
Data-driven mindset with strong CRM discipline.
Ability to thrive in fast-paced, performance-driven environments.
Tools: CRM platforms (HubSpot, Salesforce, or similar), Calling & messaging tools (VoIP, Email, SMS), Calendars and scheduling tools, Lead management and outreach systems.

Sales Representative – CM

Key skills