Manage customer portfolios by developing and implementing account plans focused on the government market, especially public tenders.
Leverage new business and drive billing and revenue growth.
Act in a consultative manner, visiting clients to identify business opportunities and improvements.
Monitor projects and liaise with internal company departments.
Increase customer satisfaction levels, ensuring a positive experience.
Keep management reports up to date and ensure achievement of the portfolio's sales and revenue targets.
Manage active contracts, including renewals, amendments and expirations.
Identify and develop new business opportunities and solutions for clients.
Analyze the market and monitor the development of the segments relevant to clients.
Manage service delivery for client requests, including account analysis and post-sales support.
Visit clients in person, ensuring an excellent experience and building long-term relationships, including interaction with C-level executives.
Continuously work to improve customer satisfaction and experience with our services.
Work on the recovery of at-risk accounts (CAR) and monitor the sales funnel and other KPIs such as visits, pipeline, leads, and others.

Bachelor's degree preferred.
Proven experience in the Telecommunications sector, with a focus on public tenders.
Experience with Telecom and IT products.
Experience managing accounts both in-person and online in direct sales.
Ability to develop and maintain relationships with senior executives.
Basic knowledge of financial analysis.
Basic English proficiency preferred.

Account Manager – B2G

Key skills