Key skills
Account Management
About this role
Role Overview
- Engages in interactions with customers in adherence to established procedures, aiming to ascertain and enhance customer satisfaction by clarifying their needs and ensuring they are met.
- Conducts installations, reinstallations, maintenance, and repairs on customer equipment, following industry standards and best practices.
- Delivers standardized services that meet established quality benchmarks.
- Leverages data from reliable sources to ensure precise alignment with customer product requirements.
- Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
- Maintains departmental documentation on work orders, software, inventory, and other paperwork required.
- Provides site support for customer break fix activity and provides technical assistance to third-party and channel authorized service providers.
- Acquires job skills and completes routine assignments/tasks, adhering to guidelines, and ensuring confidentiality in all dealings with company data.
- Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.
- Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.
Requirements
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 0-2 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
Benefits
- Equal Opportunity Employer (EEO)
- Provides equal employment opportunity to all employees