Managing and growing Medallion’s most important customers
Building and fostering deep relationships with key stakeholders
Understanding business priorities and identifying growth opportunities
Acting as the voice of the customer internally to ensure their needs are met
Working cross-functionally with Implementation, Operations, Sales, Customer Support, Product, and Engineering teams
Ensuring customers achieve a significant return on and drive business success with their Medallion investment
Reporting to the Manager of Account Management

5+ years of account management or customer success experience at a B2B SaaS startup
Proven experience leading and managing high touch healthcare and enterprise customer relationships
Achieving and/or surpassing target renewal, retention & upsell rates on a consistent basis
Able to identify solutions, improve effectiveness of current strategies, and manage change
Previous experience creating growth plans and strategic business reviews for your clients
GTM and team oriented mindset
Experience using CRM software (ideally Salesforce), and G Suite Applications (Docs, Sheets, Slides)
Experience successfully working with and building relationships with senior executives and key stakeholders, both internally and externally
Strong operational skills that drive organizational efficiencies and customer satisfaction
Ability to influence and build credibility and trust across the organization and with customers
Problem solving, project management, interpersonal and organizational skills

Senior Account Manager

Key skills