Serve as the executive relationship owner for assigned enterprise clients, establishing trust and strategic alignment with CFOs, COOs, CEOs, and other senior stakeholders
Act as the primary or secondary escalation leader for complex client issues, ensuring clear accountability, timely resolution, and proactive communication
Partner closely with internal executive leadership to align client priorities with enterprise objectives, capacity planning, and delivery expectations
Represent Ensemble with confidence and credibility in high-stakes client forums, executive steering committees, and executive-level discussions
Lead enterprise governance cadence, ensuring consistency, rigor, and executive-ready communication
Translate client and portfolio insights into actionable strategies that drive performance improvement, retention, and long-term partnership value
Maintain a strong, visible executive presence with clients through frequent nationwide travel
Create and maintain onsite operations strategic integration plans
Lead, coach, and develop Directors and senior leaders, building a strong executive bench and succession pipeline

Proven ability to lead large scale Revenue Cycle Management operations and deliver measurable performance improvements
Minimum 5 years' experience leading enterprise-level client partnerships and complex revenue cycle operations in a healthcare environment
Experience being responsible for over $500m client oversight or operational oversight
Demonstrated executive presence with the ability to influence C-suite stakeholders and internal senior leaders
Proven success managing escalations, governance, and performance across multi-client or multi-site portfolios
Prior experience partnering directly with CFOs and executive finance leaders on revenue cycle strategy and outcomes
Experience leading senior leaders and building scalable operating models
Strong background in structured governance, performance management, and executive communication
Comfort operating in a high-travel executive role (~75% nationwide)

AVP, Partnership Success

Key skills