Client Technology Manager

Role Overview

• Responsible for developing and maintaining a trusting, responsive customer relationship
• Oversees the complete resolution on escalated technical issues
• Solicits feedback through regular client visits
• Ensures the client’s network, desktop, security, and voice communications remain 'state of the art' and fully capable of supporting their business
• Builds relationships, fosters collaboration and works as an effective business partner across Helion
• Builds and sustains effective working relationships with client contacts in assigned portfolio
• Presents our Decisive Competitive Edge to ensure client retention
• Communicates contract decisions to Sales and Leadership teams
• Serves as liaison to customers for all Helion interdepartmental interactions regarding customer’s technology projects and service issues
• Contacts existing customers to discuss their needs and explain how these needs could be met by specific products and services
• Selects the correct products or assist customers in making production selections, based on customers’ needs, product specifications, and applicable regulations
• Emphasizes product features based on analyses of customers’ needs and on technical knowledge of product capabilities and limitations
• Coordinates the quoting process for purchased equipment, acquires necessary approvals and ensures smooth transition of upgrades to Project Management for configuration/deployment
• Collaborates with Project and Technical teams to implement additional products and services
• Fosters relationships with 3rd party vendors to enhance the client experience by presenting them with their best proposal options
• Conducts feature/product training on new technology and devices

Requirements

• Bachelor’s Degree
• 5-10 years’ experience in Account Management
• Experience managing portfolio of 10+ clients, ranging from 100-2,000 users
• Technology Advisory/IT Sales Experience highly preferred

Benefits

• Work From Home for most positions
• Paid certification training materials & exam reimbursement
• 100% company-paid medical premiums (individual coverage) + company-funded HRA
• Dental & Vision Insurance
• Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
• 401(k) with company match
• Company-paid Life & Long-Term Disability insurance
• Supplemental life & short-term disability options
• …and more!