Write and edit lifecycle marketing copy across the customer journey — Early Life, In Life, Advocacy, and Retention — for merchants, ISO/Agent partners, and ISVs
Develop audience-specific messaging that drives engagement, adoption, retention, and advocacy
Partner with cross-functional teams to build cohesive, on-brand email series, transactional comms, and operational updates
Tailor voice and tone to each audience segment while maintaining a unified Kurv brand voice
Craft product announcement copy that translates technical capabilities into clear merchant and partner value
Write and edit Kurv's external and internal newsletters, ensuring each issue is sharp, scannable, and on-brand
Collaborate with Product Marketing and Operations teams on launches, feature releases, and adoption campaigns
Help to develop social media copy and editorial content that reinforces Kurv's positioning and supports campaign moments
Assist in writing event-related copy: invitations, signage, presentation support, follow-ups, and post-event communications
Write and edit copy for Kurv internal communications, including all-hands messaging, employee newsletters, culture initiatives, and leadership communications
Help cross-functional teams translate vision and updates into clear, employee-facing language
Serve as a guardian of Kurv's brand voice across all written touchpoints
Maintain and evolve the Kurv copy style guide and editorial standards
Edit and elevate copy produced by other team members and cross-functional partners
Bring a high editorial bar to everything Kurv publishes — grammar, clarity, structure, and story
Partner closely with Brand, Lead Gen, Sales, Product Marketing, Communications, and Operational teams to align messaging across initiatives
Translate complex payments concepts (interchange, settlement, chargebacks, underwriting, integrations) into copy that resonates with each audience
Manage multiple concurrent writing projects, deadlines, and stakeholders without sacrificing quality
Requirements
7+ years of copywriting experience, with significant time spent in the B2B payments, fintech, or financial services space
Deep working knowledge of the payments ecosystem — merchants, ISOs, agents, ISVs, processors, acquirers — and the ability to write fluently about it
A portfolio that demonstrates range: lifecycle emails, product launches, thought leadership, social, long-form, internal comms
Exceptional editing and proofreading skills with a sharp eye for voice, clarity, and consistency
Strong strategic instincts — you understand that great copy starts with audience, objective, and message, not the page
Experience writing for multiple audience segments and adapting voice without losing brand cohesion
Ability to manage a high volume of concurrent projects with shifting priorities
Excellent collaboration skills and comfort partnering with stakeholders across Marketing, Product, and Leadership