Customer Care Professional, Bilingual, Soft Sales

Role Overview

• Provide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat.
• Utilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner.
• Build and maintain positive relationships with customers to foster repeat business.

Requirements

• High school diploma, GED or equivalent required
• 1+ Years’ experience in a customer service call center position
• 1+ Years’ Sales experience (preferably soft sales)
• Fluency in both English & Spanish, both verbal & written
• Basic understanding of sales techniques and the ability to engage in soft sales

Benefits

• Flexible work arrangements