Director, Business Systems

Role Overview

• Responsible for strategic leadership, operational oversight, and continuous optimization of revenue cycle technology platforms across the organization.
• Oversees enterprise support and enhancement of core EMR systems including Meditech, Cerner, and MedHost.
• Partners closely with Revenue Cycle Operations, Clinical Leadership, Finance, and external vendors to ensure system stability, performance, and alignment with organizational financial and operational goals.
• Leads high-performing teams responsible for system support, implementations, optimization initiatives, and regulatory compliance across patient access, billing, and patient accounting functions.
• Provides strategic direction for revenue cycle IT platforms, ensuring alignment with organizational goals and financial performance targets.
• Leads and develops high-performing teams including managers, analysts, and technical resources supporting revenue cycle applications.
• Defines and executes roadmap for system enhancements, upgrades, and optimization initiatives across Meditech, Cerner, and MedHost platforms.
• Establishes governance processes for prioritization, demand management, and change control.
• Ensures system availability, performance, and service levels meet defined SLAs.
• Leads problem management and root cause analysis for system issues and revenue-impacting events.
• Provides executive oversight and relationship management for vendors including R1, Parallon, Solventum, and Quanum.
• Ensures vendor performance aligns with contractual obligations, SLAs, and business outcomes.
• Coordinates joint initiatives, system changes, and optimization efforts with external partners.
• Partners with Revenue Cycle Operations leadership to identify opportunities for process improvement and technology enablement.

Requirements

• 8–12+ years of leadership experience managing teams and large-scale system portfolios
• 5+ years of progressive experience in revenue cycle systems, with a strong focus on healthcare IT.
• Experience working with outsourced or vendor-supported revenue cycle solutions, such as R1, Parallon, Solventum, or Quanum.
• Proven ability to lead enterprise-wide initiatives and cross-functional collaboration.
• Bachelor’s degree in Information Systems, Healthcare Administration, Business, or related field required.
• Master’s degree, such as MBA, MHA, or related field, preferred.
• Deep understanding of healthcare revenue cycle operations, including patient access, billing, coding, and collections.
• Knowledge of EMR system architecture, integrations, and revenue cycle workflows.
• Familiarity with regulatory requirements, including CMS and payer rules, impacting revenue cycle technology.
• Understanding of vendor-managed service models and offshore/onshore delivery structures.
• Strong leadership and team development capabilities.
• Exceptional communication and stakeholder management skills.
• Strategic thinking with ability to translate business needs into technical solutions.
• Analytical problem-solving and decision-making skills.
• Ability to manage multiple priorities in a complex, matrixed environment.

Benefits

• Competitive salary
• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off