Technical Account Manager

Role Overview

• Communicate with assigned partner organizations to build relationships, ensure they are finding success with AutoStore products, and ensure that they understand how to solve any issues being experienced.
• Conduct reviews of cases through various platforms to ensure progress is being made and communicate status with both internal and external partners.
• Participate in both technically focused and business outcome focused meetings with customers/partners, and be viewed as a problem solver by those organizations.
• Create documentation around how to solve issues that are experienced, in order to speed future resolution of similar issues.
• Become an expert on all aspects of AutoStore’s technology and products, and utilize that expertise to drive value for partners and customers.
• Run regular meetings, monitor system performance, and inform partners about appropriate identified issues and recommend solutions.
• Travel on-site to assist partners with high-level technical issues.
• Establish and maintain a trusted relationship with key stakeholders internally and externally.
• Work closely with Sales Teams, R&D and other departments to ensure Service and Support readiness and provide feedback from the department.
• Engage in training delivery in line with The AutoStore Academy.
• Proactively review partners, issues, and maintenance to ensure a high standard of product utilization and a low level of incidents.
• Conduct yearly service reviews to share a partner progress report, understand needs, capabilities and growth.

Requirements

• 3+ years of experience working in a hands on mechanical/electrical role required
• 1+ years of experience in a customer facing technical role
• Strong communication skills with an ability to conduct both technical and business conversations with different audiences
• Must have a customer and partner centric approach
• An analytical approach and attention to detail is a must
• Able to travel to AutoStore or Partner/Customer locations as necessary
• Bachelor's in Mechanical Engineering, Electrical Engineering, or Mechatronics required

Benefits

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
• Retirement 401(k) plan with employer match and discretionary profit sharing contribution
• Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
• Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!