Installation Partner Manager

Role Overview

• Serve as the global owner of the Installation Partner Framework
• Oversee operational, technical, and quality-governance structures for the partner network
• Ensure partners deliver, via their assigned installation teams, grid installations to AutoStore standards
• Review installation readiness, documentation compliance, product updates, and capacity planning
• Align on installation load forecasting, resource requirements, and support needs
• Coordinate cross-functional inputs from Sales, Operations, Academy, Service and support, and Product
• Ensure Installation partners are certified, via completion of required training
• Oversee supervised installations and validate installation certification standards
• Verify each installation team includes the defined number of certified installers
• Ensure compliance with all manuals, technical documentation, and quality guidelines
• Ensure each Installation partner performs the specified minimum installations per year
• Manage yearly audits of installations with each Installation Partner
• Track audit findings, orchestrate corrective actions, and ensure continuous quality improvement
• Facilitate mandatory post-installation feedback sessions involving all stakeholders, including partners, installation partners, and Autostore Sales Account team, Service and Support and Academy teams
• Assess market needs and work with partners to ensure capacity to support scaling
• Identify, evaluate, and onboard new Installation Partners as needed
• Build long-term partner capability through structured training, mentoring, and performance reviews
• Champion internal feedback loops between partners and AutoStore’s engineering, product, and operations teams
• Aggregate insights from audits, partners, and installations to inform future product and process improvements

Requirements

• 6+ Years of experience in a role managing complex supplier relationships
• Must have had experience building and scaling a supplier program
• Highly skilled in Account Management, Customer Success, or Vendor Management
• Experience in industrial automation, robotics, complex system installation, or partner management
• Strong operational planning, cross-functional coordination, and stakeholder management skills
• Ability to interpret technical documentation, installation procedures, and QA processes
• Experience in quality auditing, training programs, or certification governance preferred
• Excellent communication, facilitation, and relationship-building skills

Benefits

• Health insurance
• Generous pension plan
• 1 hour per week of paid exercise
• Work-Life Balance & Well-being