Facilitate mandatory post-installation feedback sessions involving all stakeholders, including partners, installation partners, and Autostore Sales Account team, Service and Support and Academy teams
Assess market needs and work with partners to ensure capacity to support scaling
Identify, evaluate, and onboard new Installation Partners as needed
Build long-term partner capability through structured training, mentoring, and performance reviews
Champion internal feedback loops between partners and AutoStore’s engineering, product, and operations teams
Aggregate insights from audits, partners, and installations to inform future product and process improvements
Requirements
6+ Years of experience in a role managing complex supplier relationships
Must have had experience building and scaling a supplier program
Highly skilled in Account Management, Customer Success, or Vendor Management
Experience in industrial automation, robotics, complex system installation, or partner management
Strong operational planning, cross-functional coordination, and stakeholder management skills
Ability to interpret technical documentation, installation procedures, and QA processes
Experience in quality auditing, training programs, or certification governance preferred
Excellent communication, facilitation, and relationship-building skills