Manage incoming calls and emails from existing or new customers.
Gather necessary information while determining the nature of their requirement.
Resolve queries through necessary content or redirect inbound requests to the necessary team.
Effectively route leads or calls to the appropriate department or team based on the nature of the inquiry or request.
Ability to identify potential sales opportunities and route to the sales team.
Provide excellent customer service by addressing customer inquiries and concerns with courtesy, patience, and a customer-centric approach.
Provide follow-up if needed to ensure a positive customer experience.
Perform data entry and administration duties when required.
Collaborate with other team members and departments to ensure smooth transitions and follow-up.

Motivated, positive professional keen to make an impact in a scaling business.
Strong communication skills, both verbal and written.
Excellent interpersonal skills and a customer-centric mindset.
Ability to work in a fast-paced environment while handling multiple tasks simultaneously.
Experience working in a sales environment is a bonus.
Willingness to learn and adapt to new processes and procedures.

Sales Support Associate – Mailchimp

Key skills