Monitor, support, and manage EDI/API integrations, identifying and resolving issues through root cause analysis.
Partner with internal teams, clients, and carriers to resolve Service Desk tickets and operational inquiries.
Create, test, and implement solutions that improve uptime, efficiency, and system performance with minimal business disruption.
Serve as a subject matter expert on client/carrier transactions and integration workflows that support business operations and revenue.
Collaborate with IT teams to provide insights into integration architecture, system issues, product releases, and data flow processes.
Identify and drive continuous process improvements.
Participate in the full Software Development Life Cycle (SDLC), including requirements gathering, solution development, testing, implementation, and operational support.

Bachelor's degree and 1–2 years of experience in IT application support, process support, or a related role.
Experience in transportation, logistics, or supply chain environments.
Experience supporting EDI/API integrations or data translation/manipulation processes.
Knowledge of EDI/API concepts, EDI standards, XML, JSON, and flat file formats.
Strong analytical, troubleshooting, critical thinking, and prioritization skills.
Strong verbal and written communication skills.
Self-motivated, organized, and detail-oriented.
Ability to manage tasks independently and follow through to completion.
Advanced Microsoft Excel skills.
Ability to collaborate effectively with internal teams and external trading partners.

Help career growth by joining an industry leader and continuing to advance Echo proprietary technologies
Working for an organization with intelligently defined strategic goals, sophisticated products, and steady growth
Experienced mentors to learn and adopt new practices
Ability to introduce your own views and takes on our product offerings
Work in the full software delivery life cycle
Ability to constantly enhance and improve applications and processes
Have a clearly defined career growth track with enough flexibility to pave your own way

Integration Analyst

Key skills