Lead the implementation process of system modules at client companies and branches.
Map client processes and ensure alignment with the solution, identifying gaps and proposing adjustments.
Act as the primary point of contact throughout the entire implementation cycle.
Manage relationships with client branches, ensuring engagement and adoption of the solution.
Deliver training, presentations and user documentation for the implemented systems.
Serve as a liaison between client requests and the internal product and technology teams.
Monitor post-implementation success indicators.
Document processes, workflows and lessons learned to help structure the area.
Identify improvement opportunities and provide feedback to the product PO.

Bachelor's degree in Administration, Logistics, Accounting, Information Technology or related fields.
Experience with system implementations or B2B customer support.
Basic knowledge of transportation and logistics processes.
Clear, concise communication and the ability to run meetings autonomously.
Experience with TMS or ERP systems.
Knowledge of transportation-related taxes.
Experience with system implementations involving integrations (APIs).
Experience in fiscal technology companies or transport carriers.
Experience in project management.

Commuting allowance (VT) provided with no payroll deduction.
Meal allowance loaded to a Caju card, with no payroll deduction.
Health allowance to support your wellbeing.
Culture allowance to nurture your mind and spirit.
Education allowance so you can invest in your future and keep learning.
Fresh fruit every day at our Curitiba and Cascavel offices to keep your energy up.
Hybrid work model, because we believe in flexibility and work-life balance.
Wednesdays are work-from-home days.
Semi-flexible working hours so you can organize your day.
New parents kit for new moms and dads.
Partnership with SESC to make the most of your free time.
Perks club and discount coupons for stores to help you save.
Day off on your birthday so you can celebrate however you wish.

Systems Implementation Analyst

Key skills