Own the strategy for upsell and cross-sell initiatives across the publisher base, ensuring publishers leverage Freestar's full suite of solutions (video, header bidding, etc.) to maximize their earnings.
Partner with Yield Management and Engineering to architect proactive yield strategies that prioritize self-sufficiency and revenue optimization at scale.
Utilize industry data to benchmark supply quality and performance, ensuring Freestar remains a "Bellwether" in the programmatic space.
Establish rigorous operational standards to identify "at-risk" publishers early and deploy strategic intervention plans to ensure near-zero churn for top-tier accounts.
Drive a new standard for technical proficiency across the team, reducing internal "hops" and escalations by keeping complex troubleshooting at the front line.
Serve as the final point of escalation for delicate or high-stakes publisher situations, utilizing high-level temperament and technical skill to resolve complex issues.
Direct the work of VPs, Directors, and Associate Directors, providing mentorship and guidance to elevate the leadership capabilities of the entire department.
Define and refine swimlanes in collaboration with Publisher Support, Onboarding, Demand, Yield, and Engineering teams to eliminate operational bottlenecks.
Regularly travel to meet with enterprise-level publishers, representing the "voice of the publisher" internally and reinforcing strategic partnerships through high-touch engagement.

7–10 years of experience as a Head of Customer Success or in a senior executive leadership role, preferably within an ad tech company.
Deep understanding of the programmatic advertising ecosystem, including header bidding (Prebid.js), ad serving mechanics (Google Ad Manager), and Supply Path Optimization (SPO).
Proven track record of developing and executing yield optimization strategies that drive measurable financial uplift for publishers.
Demonstrated experience managing a multi-tiered leadership team and scaling technical organizations.
Ability to simplify complex technical concepts for non-technical stakeholders while maintaining the ability to diagnose issues across web and mobile app environments.
Exceptional verbal and written communication skills with the professional maturity to put high-stakes publishers and internal teams at ease.

Full-time, salaried executive position with a comprehensive benefits package.
The opportunity to lead a high-impact team supporting some of the top publishers in the world.
A remote-first environment that values ownership, collaboration, and a "publisher-first" mindset.

SVP, Customer Success

Key skills