Executive Virtual Assistant, Customer Success Coordinator

Role Overview

• Manage inbound customer communication.
• Maintain our CRM (DripJobs).
• Support back-office administration.
• Help improve internal processes.
• Answer inbound phone calls professionally and confidently.
• Contact inbound leads using a provided sales script.
• Schedule appointments and follow up with prospective customers.
• Provide outstanding customer service while maintaining a friendly, professional demeanor.
• Keep customer records accurate and up to date.
• Monitor lead progression through the sales pipeline.
• Learn the CRM in depth and become an internal expert on its features and automation capabilities.
• Perform general administrative and data entry tasks.
• Maintain Google Sheets and spreadsheets.
• Update financial tracking spreadsheets (data entry only).
• Organize business documentation and records.
• Help document and create Standard Operating Procedures (SOPs).
• Assist with improving administrative workflows.
• Recommend operational improvements where appropriate.
• Support project management and task tracking.
• Utilize AI tools such as ChatGPT and other large language models (LLMs) to improve productivity.
• Conduct research using AI.
• Assist in creating documents, SOPs, templates, and internal processes with AI assistance.
• Continuously learn new tools that improve efficiency.

Requirements

• Excellent written and spoken English.
• Clear, professional phone communication with a neutral or Westernized accent.
• Strong customer service skills.
• Experience working with CRM systems.
• High attention to detail.
• Excellent organizational skills.
• Strong computer literacy.
• Comfortable using Google Workspace (Docs, Sheets, Drive).
• Fast learner with the ability to master new software independently.
• Experience using AI tools such as ChatGPT or similar LLMs.

Benefits

• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus
• $500 entry monthly raffle
• NO TRACKER. NO PROBLEM