Home Medical Equipment Representative

Role Overview

• Responsible for the intake, coordination, and timely implementation of Home Medical Equipment (HME) and supply orders.
• Acting as a key liaison among referral sources, providers, patients, and internal service lines.
• Ensures accurate documentation, verifies medical necessity, and maintains clear communication throughout the order process.
• Manages patient orders including reviewing referrals, coordinating deliveries, and providing essential patient education.
• Facilitates one-on-one equipment set-ups or fittings, ensuring proper instruction on use, care, and safety of the equipment provided.
• Responsible for making timely deliveries of HME products and supplies to customers.

Requirements

• Demonstrated experience in a customer service role, with a focus on professionalism, empathy, and responsiveness.
• Proven ability to work independently with strong self-motivation and accountability.
• Excellent verbal, written, and interpersonal communication skills.
• Strong attention to detail, accuracy, and dependability in managing tasks and documentation.
• Effective organizational and time management skills.
• Proficiency in using basic computer applications.
• Ability to understand and speak English clearly.
• Field/Delivery Positions: Current driver’s license and acceptable driving record.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development opportunities