Lead service delivery across multiple clients, overseeing claims configuration, provider setup, and adjudication logic to ensure accurate and efficient execution of business solutions
Drive standardization and process improvements across the configuration lifecycle (design, build, test, deploy), improving quality, scalability, and operational efficiency
Partner with account and product teams to forecast demand and align delivery capacity, identifying risks in workload, timelines, and performance and driving mitigation strategies
Translate regulatory, benefit, and pricing requirements into configuration solutions, advising on impacts to adjudication and downstream processing
Oversee financial and operational performance, including budgeting, forecasting, and cost optimization while maintaining SLA adherence and delivery quality
Lead cross-functional collaboration and client relationships, resolving escalations, supporting releases, and driving continuous improvement in configuration accuracy and turnaround times

8+ years of experience in mainframe operations, production control, database administration, or related areas
3+ years of leadership or management experience overseeing technical or operational teams
Strong knowledge of mainframe environments (z/OS), batch processing, and job scheduling tools (e.g., Control-M)
Experience supporting enterprise database platforms, including performance tuning, backup/recovery, and security management
Proven ability to manage operational processes and incidents in regulated, high-availability environments (Medicaid or government systems preferred)

Manager, Mainframe Production Control & DBA

Key skills