About this role
Role Overview
- Performing entry-level field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.
- Reviewing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
- Executing work on a first-time right approach with customers and ensuring the job is done on time and as per quality standards.
- Contributing to customer satisfaction by executing service work as per customer order and expectations, and making recommendations to avoid such issues in the future.
- Troubleshooting simple equipment failures and making recommendations to avoid such issues in the future.
- Ability to communicate with customers (external/internal) in high pressure situations/ maintain strong customer relationships.
Requirements
- Bachelor’s degree with 1+ years of field/troubleshooting/maintenance/technical support experience, or a High School Diploma with 5+ years of similar experience.
- Ability and willingness to travel approximately 85% as required.
- Good mechanical experience.
- Electrical and programming experience also a plus.
- Knowledge of PLC communications and other robotic peripheral equipment preferred.
- Computer skills (MS Word, Excel, PowerPoint, Teams, Windows).
Benefits
- Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- Retirement 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP).
- ABB provides 11 paid holidays.
- Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.