A hands on field-based role to repair our parcel lockers on client’s sites, task include Break-fix, Maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors.
Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.
Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.
Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.
Processing and reporting on assigned repairs using communication channels utilised within the organisation.
Managing tools and components for parcel locker machines.
Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines.
Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company.
Participating in the development of solutions for new types of parcel locker machines.
Preparing and updating technical manuals and documentation.

Similar experience in a Field service technical engineering role on electrical/mechanical equipment.
Proficient in the use of hand tools and diagnostic tools (multi-meter).
Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates.
Strong analytical and troubleshooting skills for resolving complex technical issues.
Excellent verbal and written communication skills, with the ability to provide technical training.
Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.
High accuracy in quality control and documentation updates.
Experience working with diverse teams, including international subcontractors and internal staff.
Flexibility to travel for service and training activities both in the UK and occasionally internationally.
Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools.
Effective time management and the ability to handle tools and components responsibly.

Enhanced Annual Leave 26 Days Plus the Option to Buy Additional Days per year
AXA Health Care Stay healthy and happy with our top-notch health coverage.
Enhanced Parental Leave We support you during those precious family moments.
Rail Loan Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest-free repayment over the year.
Volunteering Days Take a paid day to make a difference in your community

Field Service Engineer, Blackburn/Bolton

Key skills