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Product Support Specialist at Mitratech | JobVerse
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Product Support Specialist
Mitratech
Remote
Website
LinkedIn
Product Support Specialist
United States
Full Time
9 hours ago
$45,000 - $55,000 USD
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Key skills
SFDC
Salesforce
Jira
Communication
Remote Work
About this role
Role Overview
Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions
Research, troubleshoot, and resolve support issues within response and resolution goals. As needed, identify workarounds and communicate to customers
Provide solutions where issues are identified via the self-service portal
Maintain detailed call and email records for all customer interactions
Prioritize and resolve issues based on service level agreements and severities
Responsible for meeting customer satisfaction goals monthly
Requirements
6 months
1 year of experience working in a customer service environment
Highly dependable and professional
Excellent problem-solving and listening skills
Highly motivated, self-starter with a positive attitude
Proficient/fluent English-language written and verbal communication skills
Experience using case management systems (Salesforce.com, Jira, Zendesk)
Experience with Windows Operating Systems and Microsoft Office applications
Tech Stack
SFDC
Benefits
Health, Dental & Vision Insurance *
401 (k) + Employer Match *
Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
STD, LTD & Group Life Insurance
Paid Parental Leave
Pet Insurance
FSA & HSA Options
Employee Assistance Program
Remote Work
Career Advancement & Professional Development Opportunities
Employee Recognition
LinkedIn Learning Platform
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