Key skills
SFDCSalesforceJiraCommunicationRemote Work
About this role
Role Overview
- Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions
- Research, troubleshoot, and resolve support issues within response and resolution goals. As needed, identify workarounds and communicate to customers
- Provide solutions where issues are identified via the self-service portal
- Maintain detailed call and email records for all customer interactions
- Prioritize and resolve issues based on service level agreements and severities
- Responsible for meeting customer satisfaction goals monthly
Requirements
- 6 months
- 1 year of experience working in a customer service environment
- Highly dependable and professional
- Excellent problem-solving and listening skills
- Highly motivated, self-starter with a positive attitude
- Proficient/fluent English-language written and verbal communication skills
- Experience using case management systems (Salesforce.com, Jira, Zendesk)
- Experience with Windows Operating Systems and Microsoft Office applications
Tech Stack
- SFDC
Benefits
- Health, Dental & Vision Insurance *
- 401 (k) + Employer Match *
- Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
- STD, LTD & Group Life Insurance
- Paid Parental Leave
- Pet Insurance
- FSA & HSA Options
- Employee Assistance Program
- Remote Work
- Career Advancement & Professional Development Opportunities
- Employee Recognition
- LinkedIn Learning Platform