Key skills
SaaSCommunication
About this role
Role Overview
- Perform advanced configurations of the Segware platform.
- Lead integrations with external systems (APIs, automations, devices, protocols).
- Conduct periodic technical audits to ensure adherence to best practices.
- Run POCs (Proofs of Concept) and technical feasibility tests.
- Design technical workflows and advise clients on optimal architecture.
- Document processes, standards, and technical best practices.
- Monitor critical tickets with support and ensure complete resolution.
- Support the Relationship team on technical issues that impact retention.
- Train clients and internal teams on advanced technical topics.
- Serve as a bridge between Product and clients for structured technical feedback.
Requirements
- Experience with technical configurations, integrations, or advanced support.
- Solid knowledge of systems, networks, APIs, or automations.
- Strong technical diagnostic and troubleshooting skills.
- Good communication skills to explain complex topics simply.
- Organized and able to document processes.
- Experience with monitoring centers or electronic security systems.
- Knowledge of communication protocols, devices, and integrations.
- Experience with SaaS platforms.
- Experience with POCs or technical consulting.
Benefits
- Meal/food allowance (Vale Refeição/Alimentação)
- Health plan: 50% employer-paid, 50% employee-paid
- Dental plan: 50% employer-paid, 50% employee-paid
- Home office allowance
- Day off during birthday month
- Extended paternity and maternity leave
- Total Pass: wellness platform offering gyms, sports, pilates, martial arts, nutrition, etc.
- Mastercard Surpreenda program
- Emotional care platforms: Psicologia Viva, ZenClub, Vittude
- Professional Development Program (per company policy)