Crisis & Referral Specialist

Role Overview

• Takes inbound calls from individuals needing support, services, or who may be in crisis
• Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others
• Develops a plan of action in collaboration with the individual
• Completes appropriate, timely, and accurate documentation of interactions
• Provides linkage follow-up as directed
• Coordinates with other agencies and organizations
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations

Requirements

• Requires a HS diploma or the equivalent
• Minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience
• Preferred: BS/BA degree in a mental health or human services field
• Preferred: Two years of experience working directly with individuals in need of behavioral health services
• Preferred: Call Center experience
• Preferred: Crisis experience

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Paid Time Off
• Paid holidays
• Medical benefits
• Dental benefits
• Vision benefits
• Short and long term disability benefits
• Wellness programs
• Financial education resources