You’ll guide players through check-in, support customers during gameplay, and keep the store running at peak performance
Be professional in thought, language, and action
Exemplify excellence in facilitation, giving customers a great experience
Brief new groups thoroughly but concisely prior to the start of their experience
Observe customers in the gaming area and provide an explanation, if necessary
Participate with customers in games if needed to ensure customers have an excellent experience
Monitor and be attentive to game play, giving timely aid as necessary
Handle any malfunctions with support of leader
Maintain a clean and comfortable work environment
Warmly greet customers when entering or leaving establishment
Verify appointment times and explain the check-in process
Handle debit, credit, or gift card transactions with customers
Issue receipts, and wristbands
Answer customer inquiries and involve a leader if the answer is not sufficient
Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
Painting around the main facility, as needed
Aiding Team Lead in checking inventory of merchandise
Resetting and disinfecting wristbands
Cleaning and disinfecting available lockers and lounge
Notifying leader immediately of game failures or malfunctions
Touching up equipment; gluing props, and other unskilled tasks

1 year of customer service experience is considered an asset
Must be flexible and available to work evenings, weekends, and holidays
Strong communication skills, multi-tasking, and time management skills
Must be a people person
energetic, friendly and outgoing, with the ability to command attention in a crowd of people

Game Facilitator

Key skills